Healthcare Front Desk & Patient Experience Specialist

Suncoast Community Health Centers Inc.; Aarons Place (FL); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Suncoast Community Health Centers Inc. seeks a Front Office Representative - Medical to greet and register patients, schedule and manage provider appointments, verify insurance eligibility, and collect co-pays while ensuring HIPAA-compliant recordkeeping.

The role requires excellent communication, organization, and financial counseling abilities. The position involves handling high-volume calls and inquiries, maintaining a welcoming front office, and supporting the team to ensure smooth patient

Competenze

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with office equipment and related devices.
• Proficient with Microsoft Office Suite and EMR or related software.

Mansioni

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents (medical histories, forms, insurance cards, paystubs, treatment plans).
• Ensure compliance with money handling policies, collecting and applying payments accurately.
• Manage scheduling for all patients and walk-ins, follow up on missed/no-show appointments.
• Keep patients and visitors informed of wait times.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the office team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

Conoscenze

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Time management

Analytical thinking

Problem solving

Task prioritization

Microsoft Office

EMR software

Formazione

High school diploma or equivalent

Strumenti

EMR software

Microsoft Office

Descrizione del lavoro

Suncoast Community Health Centers Inc. seeks a Front Office Representative - Medical to greet and register patients, schedule and manage provider appointments, verify insurance eligibility, and collect co-pays while ensuring HIPAA-compliant recordkeeping.

The role requires excellent communication, organization, and financial counseling abilities. The position involves handling high-volume calls and inquiries, maintaining a welcoming front office, and supporting the team to ensure smooth patient