Healthcare Front Desk: Patient Experience & Scheduling

CloseKnit Primary Care; Washington (District of Columbia); On-site; USD 38,000 - 46,000; Full time

Job summary

CloseKnit Primary Care in Washington, DC is seeking a friendly Front Desk Receptionist to be the first point of contact for patients. You will manage check-in/out, scheduling, and basic administrative tasks while upholding HIPAA standards.

This role requires strong communication, organization, and the ability to multitask in a busy clinic. Join a team that values patient-centered care and efficient operations, with daily interactions that set the tone for your patients\' experience and support

Qualifications

• High school diploma or equivalent; certification in healthcare administration preferred.
• Excellent communication and interpersonal skills for diverse patient populations.
• Ability to multitask and stay organized in a fast-paced clinical setting.
• Familiarity with electronic health record (EHR) systems preferred.

Responsibilities

• Greet patients and visitors, providing a friendly and professional first impression.
• Manage check-in/check-out processes and collect accurate information.
• Coordinate appointment scheduling and rescheduling with clinical staff.
• Answer phone calls promptly and direct inquiries to the appropriate staff.
• Perform administrative tasks including data entry, patient records management, and billing/insurance verification.
• Maintain a clean front desk and waiting area, ensuring a welcoming environment.
• Maintain patient confidentiality in line with HIPAA regulations.
• Address patient concerns with empathy and escalate when needed.

Skills

Communication skills

Customer service

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Tools

EHR systems

Job description

CloseKnit Primary Care in Washington, DC is seeking a friendly Front Desk Receptionist to be the first point of contact for patients. You will manage check-in/out, scheduling, and basic administrative tasks while upholding HIPAA standards.

This role requires strong communication, organization, and the ability to multitask in a busy clinic. Join a team that values patient-centered care and efficient operations, with daily interactions that set the tone for your patients\' experience and support