Front Desk & Patient Services Specialist

CloseKnit Primary Care; Falls Church (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

CloseKnit Primary Care in Falls Church, VA is seeking a friendly Front Desk Receptionist to greet patients and visitors, manage check-in/check-out, and support a welcoming, efficient clinic flow in a fast-paced environment.

Responsibilities include scheduling appointments, answering phones, handling billing and insurance verification, entering data accurately, maintaining patient records, and upholding HIPAA confidentiality with professionalism and care to every patient.

Qualifications

• High school diploma or equivalent; healthcare administration certification is a plus.
• Prior receptionist or administrative experience in a healthcare setting preferred.
• Strong communication and interpersonal skills with diverse populations.
• Proficient with office equipment and basic computer use, plus EHR familiarity.
• Excellent organizational abilities with multitasking and prioritization.

Responsibilities

• Greet patients and visitors and manage check-in/check-out.
• Manage appointment scheduling, rescheduling, and confirmations; coordinate with clinical staff.
• Answer incoming calls promptly, address inquiries, and direct calls to appropriate staff.
• Assist with billing and insurance verification, and maintain patient records.
• Maintain a clean, organized front desk and waiting area; manage supplies with the office manager.
• Ensure HIPAA compliance and protect patient confidentiality at all times.
• Collaborate with team members to resolve scheduling conflicts and improve patient experiences.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Detail-oriented

HIPAA compliance understanding

Education

High school diploma or equivalent

Tools

EHR systems

Office equipment

Appointment scheduling software

Job description

CloseKnit Primary Care in Falls Church, VA is seeking a friendly Front Desk Receptionist to greet patients and visitors, manage check-in/check-out, and support a welcoming, efficient clinic flow in a fast-paced environment.

Responsibilities include scheduling appointments, answering phones, handling billing and insurance verification, entering data accurately, maintaining patient records, and upholding HIPAA confidentiality with professionalism and care to every patient.