Healthcare Front Desk | Patient Access Assistant

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Continuing education

Job summary

Bergen New Bridge Medical Center in Paramus, NJ is seeking a Patient Access Assistant to provide welcoming front-desk support, register patients, and ensure accurate scheduling.

You will handle check-in, maintain confidentiality, support with letters, and monitor wait times; a high school diploma and reception experience preferred; bilingual Spanish/English is a plus.

We offer a comprehensive benefits package and a supportive environment to help you grow in your role.

Qualifications

• High school graduation or GED required.
• Receptionist experience in health care preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service at check-in and check-out.
• Greet patients and direct them to Registration.
• Maintain patient confidentiality.
• Manage queue and report wait times to improve experience.
• Assist with mailing appointment letters and no-show letters.
• Maintain departmental records and KPIs related to check-in/registration/check-out times.
• Use hospital computer system as required.
• Adhere to the Medical Center’s Code of Conduct.

Skills

Multitasking

Communication skills

Interpersonal skills

English proficiency

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Bergen New Bridge Medical Center in Paramus, NJ is seeking a Patient Access Assistant to provide welcoming front-desk support, register patients, and ensure accurate scheduling.

You will handle check-in, maintain confidentiality, support with letters, and monitor wait times; a high school diploma and reception experience preferred; bilingual Spanish/English is a plus.

We offer a comprehensive benefits package and a supportive environment to help you grow in your role.