Healthcare Front Desk Coordinator

United Surgical Partners International; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Memorial Hermann Surgery Center Southwest is seeking a friendly and organized Receptionist to be the first point of contact for patients and visitors in a fast-paced healthcare environment.

The role emphasizes exceptional customer service, managing front office tasks, and coordinating with clinical and administrative teams to ensure smooth operations. Bilingual is a plus and a professional demeanor is required.

Qualifications

• Minimum of 1 year of experience in a medical office or customer service role.
• Health care setting experience preferred.
• High school diploma or equivalent required; medical administration training is a plus.

Responsibilities

• Greet patients and visitors with a professional and friendly demeanor.
• Answer and direct phone calls, taking messages as needed.
• Manage patient check-in and check-out processes, ensuring accurate completion of paperwork.
• Verify insurance information and collect co-pays.
• Maintain and update patient records and appointment schedules.
• Assist with billing inquiries and direct patients to the appropriate department.
• Keep the waiting area organized and presentable.
• Coordinate with clinical and administrative teams to ensure efficient office flow.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Memorial Hermann Surgery Center Southwest is seeking a friendly and organized Receptionist to be the first point of contact for patients and visitors in a fast-paced healthcare environment.

The role emphasizes exceptional customer service, managing front office tasks, and coordinating with clinical and administrative teams to ensure smooth operations. Bilingual is a plus and a professional demeanor is required.