Receptionist

United Surgical Partners International; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Memorial Hermann Surgery Center Southwest is seeking a friendly and organized Receptionist to be the first point of contact for patients and visitors in a fast-paced healthcare environment.

The role emphasizes exceptional customer service, managing front office tasks, and coordinating with clinical and administrative teams to ensure smooth operations. Bilingual is a plus and a professional demeanor is required.

Qualifications

• Minimum of 1 year of experience in a medical office or customer service role.
• Health care setting experience preferred.
• High school diploma or equivalent required; medical administration training is a plus.

Responsibilities

• Greet patients and visitors with a professional and friendly demeanor.
• Answer and direct phone calls, taking messages as needed.
• Manage patient check-in and check-out processes, ensuring accurate completion of paperwork.
• Verify insurance information and collect co-pays.
• Maintain and update patient records and appointment schedules.
• Assist with billing inquiries and direct patients to the appropriate department.
• Keep the waiting area organized and presentable.
• Coordinate with clinical and administrative teams to ensure efficient office flow.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Memorial Hermann Surgery Center Southwest is looking for a friendly and organized Receptionistto be the first point of contact for our patients and visitors. This role is ideal for someone who thrives in a fast-paced healthcare environmentand enjoys providing exceptional customer servicewhile managing front office responsibilities. If you have a professional demeanor, strong multitasking skills, and a passion for helping others, we encourage you to apply!

Job Summary: TheReceptionistplays a crucial role inensuring smooth front office operationsby managing patient check-ins, handling phone calls, scheduling appointments, and assisting with administrative tasks. This position requires awarm, welcoming attitude and the ability to coordinate efficiently with clinical and administrative teams.

Responsibilities

• Greet patients and visitors witha professional and friendly demeanor.
• Answer and direct phone calls, taking messages as needed.
• Manage patient check-in and check-out processes, ensuringaccurate completion of paperwork.
• Verifyinsurance information and collect co-pays.
• Maintain and updatepatient records and appointment schedules.
• Assist withbilling inquiries and direct patients to the appropriate department.
• Keep thewaiting area organized and presentable.
• Coordinate withclinical and administrative teams to ensure efficient office flow.
• Bilingual is a plus

Required Skills:

• Minimum of 1 year of experiencein a medical office or customer service role.
• Experience in ahealthcare setting preferred.
• High school diploma or equivalent required; additional training inmedical administration or front office operations is a plus.
• Strongcustomer service and communication skills.
• Proficiency in electronic medical records (EMR) systems and scheduling software.
• Ability to multi-task and stay organized in a fast-paced setting.
• Professional and courteous phone etiquette.
• Basic knowledge of insurance verification and patient billing (preferred).