Healthcare Front Desk Concierge (FT)

Apploi; Waverly (VA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

New competitive wages

New added bonuses and perks

Employee discounts

Employee engagment program

Company swag

University parnership/tuition assist

Job summary

Waverly Rehabilitation And Healthcare Center in Waverly, VA is seeking a friendly, professional Receptionist for a full-time, Monday–Friday schedule.

You will be the first point of contact for residents, visitors and callers, handling phone lines, directing inquiries, mail duties and basic clerical support across departments.

Commitment to quality service, confidentiality and teamwork with a welcoming front desk environment is essential.

Responsibilities

• Operate multiline telephone and paging system.
• Answer incoming calls, determine the nature of the call and route the call to the appropriate party.
• Locate personnel by using overhead paging system.
• Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor's entry to the facility if needed.
• Reports suspicious behavior to the supervisor on duty.
• Responds to inquiries regarding job openings and distributes job applications to perspective employees.
• Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.
• Responsible for reporting all resident and Resident concerns to the appropriate department head.
• Maintains a list of all Residents by name and room number, staff extension numbers and key personnel.
• Handles sensitive information regarding Residents and other facility matters with professionalism and confidentiality.
• Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times.
• Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
• Communicates and interacts effectively and tactfully with Residents/residents, visitors, families, peers and supervisors.
• Attend and participate in departmental meetings and in-services as directed.
• Respond special requests made by residents, Residents and family members.

Job description

Waverly Rehabilitation And Healthcare Center in Waverly, VA is seeking a friendly, professional Receptionist for a full-time, Monday–Friday schedule.

You will be the first point of contact for residents, visitors and callers, handling phone lines, directing inquiries, mail duties and basic clerical support across departments.

Commitment to quality service, confidentiality and teamwork with a welcoming front desk environment is essential.