Healthcare Front Desk Clerk II

UMBC: Recent Jobs; Baltimore (MD); On-site; USD 26,000 - 32,000; Part time

Job summary

Retriever Integrated Health (RIH) at UMBC is seeking a front desk Administrative Assistant to support mental health services, medical consultations, and health promotion workshops. You will be the first contact by phone, email, or in person.

Responsibilities include scheduling, coordinating communications among students, providers, and staff; updating demographics and insurance information; and handling immunization records.

Qualifications

• High School Diploma or GED required.
• Two years of clerical experience in a medical office setting.

Responsibilities

• Serve as the first point of contact for individuals visiting or contacting Retriever Integrated Health by phone, email, or in person.
• Perform front desk reception duties, including scheduling and maintaining appointments for mental health services, medical consultations, and health promotion workshops.
• Coordinate timely communication among students, healthcare providers, and staff; respond to routine inquiries and direct individuals to appropriate services.
• Assist students seeking information or support related to mental health, medical care, and health promotion resources.
• Update patient demographic and health insurance information for UMBC students, faculty, and staff.
• Review, document, and verify required health immunization records using the Point and Click electronic health record system.
• Add and remove student compliance holds based on immunization record verification and established procedures.
• Verify student insurance information using PeopleSoft and electronic medical record software.
• Support clinical staff by scanning, faxing, and maintaining patient health documentation.
• Maintain compliance with university policies, confidentiality requirements, ethical standards, and relevant laws governing protected health information.
• Open and date stamp nonconfidential mail for Retriever Integrated Health and individual employees.
• Receive and dispense pharmacy deliveries in accordance with approved procedures.
• Coordinate with front desk staff to transport departmental deposits to the campus cashier’s office for processing.
• Maintain front desk office equipment, including copier and fax machines, and coordinate routine troubleshooting or service needs.
• Monitor office supplies, maintain inventory records, and support timely replenishment of materials.

Education

High School Diploma or GED

Job description

Retriever Integrated Health (RIH) at UMBC is seeking a front desk Administrative Assistant to support mental health services, medical consultations, and health promotion workshops. You will be the first contact by phone, email, or in person.

Responsibilities include scheduling, coordinating communications among students, providers, and staff; updating demographics and insurance information; and handling immunization records.