Healthcare Front Desk & Authorization Specialist

Brighter Stronger Foundation LLC; Maryland; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits

401(k) with match

Medical, Dental, Vision insurance

HSA options

PTO & Sick Leave

Flexible scheduling

EAP

Professional development

Referral bonus

Job summary

Brighter Stronger Foundation in Abingdon, MD / Essex, MD seeks a detail‑driven Client Care Specialist to join our frontline team. You will manage front desk operations, assist with authorizations and scheduling, and coordinate with insurance providers to prevent gaps in care.

The role is in‑person, full‑time, with evenings and weekend coverage as needed. A healthcare administrative background and at least 3 years in a related setting are preferred, along with strong organizational and

Qualifications

• Minimum of 3 years of healthcare or behavioral health administrative experience.
• Associate degree or relevant certification preferred.
• Experience working at front desk or in client-facing healthcare settings.
• Knowledge of insurance authorization processes and scheduling systems.
• Experience using EMR systems and digital documentation platforms.
• Proficiency with Google Workspace and Microsoft Office applications.
• Familiarity with Paylocity or similar HRIS systems preferred.
• Exceptional organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Reliable attendance and strong accountability.

Responsibilities

• Serve as the first point of contact for clients, families, and providers in person and by phone.
• Coordinate daily front desk operations to ensure efficient client flow and provider schedule optimization.
• Schedule initial assessments, follow-ups, and group services aligned with active authorizations.
• Partner with authorization teams to obtain, track, and renew service and insurance authorizations.
• Communicate with insurance representatives to resolve authorization and eligibility issues.
• Maintain accurate and compliant client records in EMR systems.
• Verify insurance coverage and assist clients with intake forms and documentation.
• Manage appointment confirmations, cancellations, and rescheduling to reduce gaps.
• Support billing and admin teams with documentation for claims and audits.
• Maintain HIPAA compliance and confidentiality across processes.
• Collaborate with clinical, billing, and leadership teams for coordinated service.
• Maintain a professional, organized reception area.
• Assist with projects, reporting tasks, and internal process improvements.

Skills

Customer service

Administrative support

Communication

Scheduling coordination

HIPAA compliance

Education

Associate degree or certification

Tools

EMR systems

Google Workspace

Microsoft Office

Paylocity HRIS

Job description

Brighter Stronger Foundation in Abingdon, MD / Essex, MD seeks a detail‑driven Client Care Specialist to join our frontline team. You will manage front desk operations, assist with authorizations and scheduling, and coordinate with insurance providers to prevent gaps in care.

The role is in‑person, full‑time, with evenings and weekend coverage as needed. A healthcare administrative background and at least 3 years in a related setting are preferred, along with strong organizational and