Healthcare Front Desk Assistant — Patient Intake & Admin

Claratel Behavioral Health; Decatur (GA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Claratel Behavioral Health is seeking a Front Office Assistant at our Winn Way Office, 445 Winn Way, Decatur, GA 30030. The role supports daily program functions with strong customer service and administrative duties in a medical setting.

Responsibilities include greeting clients, admitting them to the facility, handling insurance verification, scheduling, and ensuring HIPAA compliance. Prior EMR experience and excellent communication are essential.

Qualifications

• High School Diploma or equivalent.
• Professional front office etiquette.
• Pleasant demeanor.
• Ability to multi-task.
• Excellent communication Skills.
• Organization skills.
• Data entry skills.
• Minimum of two years of front desk experience in a medical office or hospital setting.
• Previous experience with Electronic Medical Records.
• Proficiency in computer program applications and basic office equipment.
• Strong data entry skills with the ability to type a minimum of 45 wpm.

Responsibilities

• Greeting clients and guests upon arrival.
• Facilitating the process of admitting clients to the facility.
• Insurance Verification.
• Scheduling.
• Appointment Reconciliation.
• Verifies Authorizations and Treatment Plans.
• Bed Management and Census Verification.
• Answering multi-line phones and responding to requests immediately.
• Protecting patients’ rights through strong adherence of HIPPA regulations.
• Excellence in communication skills, both verbal and written.

Skills

Excellent communication

Multi-tasking

Organization skills

Data entry

45 wpm typing

Pleasant demeanor

Front office etiquette

Strong verbal/written communication

Education

High School Diploma or equivalent

Medical Administrative Assistant program

Tools

Avatar EMR

Job description

Claratel Behavioral Health is seeking a Front Office Assistant at our Winn Way Office, 445 Winn Way, Decatur, GA 30030. The role supports daily program functions with strong customer service and administrative duties in a medical setting.

Responsibilities include greeting clients, admitting them to the facility, handling insurance verification, scheduling, and ensuring HIPAA compliance. Prior EMR experience and excellent communication are essential.