Financial Counselor (Business Office)

Geisinger Behavioral Health Center Danville; Danville (PA); On-site; USD 28,000 - 34,000; Full time

Job summary

Geisinger Behavioral Health Danville is seeking a detail-oriented Financial Counselor to join our Business Office team. The role supports insurance verification, billing processes, and collections to help patients access care.

The position requires at least three years of related experience and strong knowledge of commercial insurance and Medicare/Medicaid. Schedule is Mon-Fri, 8am-4:30pm, with occasional flexibility.

Qualifications

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audits admission packets and verifies benefits and patient demographics in the patient accounting system.
• Provides financial counseling to patients/guarantors and collects out-of-pocket costs (deductibles, copays, coinsurance).
• Completes financial disclosure paperwork for assistance requests, including income/expense verification.

Skills

Customer service

Insurance knowledge

Education

High school diploma

Job description

Overview

Must have experience with the Healthcare revenue cycle, patient access, financial counseling, insurance verification, admissions, registration, collections, or related customer service experience. Experience discussing financial responsibility with patients and families is highly preferred.

Schedule: Monday through Friday 8am - 4:30pm (Occasional flexibility may be needed based on patient and business office needs)

Pay Rate: $20 - $25/Hr. based on experience

Join our team and make a difference behind the scenes of patient care!

Geisinger Behavioral Health Danville is seeking a detail-oriented and customer-focused Financial Counselor to join our growing Business Office team. This role serves as a vital link between patients, families, insurance providers, and the facility by ensuring accurate insurance verification, billing support, and collection processes that help patients access the care they need.

Responsibilities

ESSENTIAL FUNCTIONS

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, coinsurance, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
• Coordinate and collaborate with team members as needed to work through discrepencies in a timely fashion.

OTHER FUNCTIONS

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

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