Healthcare Financial Counselor: Compassionate Advocate

Acadia Healthcare; Springfield (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Acadia Healthcare is seeking a knowledgeable Financial Counselor in Springfield, MO. The role operates Monday–Friday, guiding patients through insurance benefits and financial responsibilities within a behavioral health setting.

The candidate will verify benefits, counsel patients on options, collect balances, and process financial assistance while maintaining accurate records. A compassionate, patient-facing approach is essential, with 3+ years of related experience and a preference for 5 years.

Qualifications

• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem‑solving skills.
• Ability to explain complex insurance and financial information to patients and families.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Acadia Healthcare is seeking a knowledgeable Financial Counselor in Springfield, MO. The role operates Monday–Friday, guiding patients through insurance benefits and financial responsibilities within a behavioral health setting.

The candidate will verify benefits, counsel patients on options, collect balances, and process financial assistance while maintaining accurate records. A compassionate, patient-facing approach is essential, with 3+ years of related experience and a preference for 5 years.