Healthcare Financial Counselor & Benefits Navigator

Healthy Connections; Mena (AR); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Healthy Connections seeks a Financial Counselor to independently perform financial case management, compile data, and maintain client records to determine eligibility for government services and the sliding fee scale. You will interact with federal, state, and local agencies to maximize resources and coordinate program development goals.

You will work closely with the revenue cycle team to ensure accurate and timely collections, while delivering exemplary customer service to patients, family

Qualifications

• At least 1 year of related experience.
• Licensed Insurance Assister or Navigator in Arkansas, or able to obtain license within 3 months of employment date.
• Associates degree required. May be substituted for relevant years of experience.
• Working knowledge of medical front desk policies and procedures.
• Knowledge of human services assistance programs and resources.
• Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs.
• Ability to interview and obtain information.
• Ability to prepare oral and written information and reports.
• Ability to work and communicate effectively with Federal, State, and local agencies.
• Must have a working knowledge of Microsoft office products, and familiarity with network systems.
• Ability to understand and present verbal instructions and to exchange verbal information is essential.
• Excellent organizational, written and customer service skills necessary.
• Ability to travel to all locations and to meetings outside of the service area.
• Ability to understand verbal communication and instruction, exchange verbal information and to present information verbally.
• Ability to establish and maintain effective, courteous working relationships with patients, staff team members, business entities and others.
• Ability to organize, prioritize and problem-solve independently.

Responsibilities

• Perform financial case management duties and maintain client records.
• Determine eligibility for government services and the approved sliding fee scale.
• Interact with federal, state, and local agencies to maximize resources.
• Coordinate program development goals with revenue cycle team to ensure accurate and timely collections.
• Provide exemplary, timely, and positive customer service to patients, family members, and employees.

Skills

Communication

Customer service

Interpersonal skills

Organizational skills

Problem-solving

Education

Associates degree

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Healthy Connections seeks a Financial Counselor to independently perform financial case management, compile data, and maintain client records to determine eligibility for government services and the sliding fee scale. You will interact with federal, state, and local agencies to maximize resources and coordinate program development goals.

You will work closely with the revenue cycle team to ensure accurate and timely collections, while delivering exemplary customer service to patients, family