Healthcare Field Services Operations Leader

Siemens Healthineers AG; Mishawaka (IN); On-site; USD 100,000 - 137,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k) retirement plan

life insurance

long-term and short-term disability保险

paid parking/public transportation

paid time off

paid sick and safe time

Job summary

Siemens Healthineers in Mishawaka, IN seeks a Manager, Customer Services Operations to lead onsite installation, service, maintenance, and modification of equipment, ensuring exceptional customer experiences. You will supervise a team of Customer Service Engineers across assigned locations and report on service performance.

The role emphasizes coordinating with cross‑functional partners, managing escalations, driving continuous improvement, ensuring GMP compliance, and maintaining strong

Qualifications

• Associate degree (A.A. or A.S.) in a related field or equivalent.
• 2–5 years of field service or customer operations leadership experience.
• Proven ability to lead teams and manage priorities.
• Strong written and verbal communication with stakeholders.
• Ability to travel domestically and internationally.
• Willingness to work flexible schedules as required.

Responsibilities

• Liaise with customers on operational matters, troubleshoot, report, and communicate effectively.
• Lead and manage a team of Customer Service Engineers, including performance management and scheduling.
• Develop service schedules based on customer requirements and priorities.
• Coach staff and identify training opportunities.
• Ensure work complies with quality, safety, and regulatory standards.
• Collaborate with cross-functional teams to meet customer needs.
• Monitor service metrics and implement improvements.

Skills

Leadership

Customer service

Team management

Communication

Education

Associate degree

Job description

Siemens Healthineers in Mishawaka, IN seeks a Manager, Customer Services Operations to lead onsite installation, service, maintenance, and modification of equipment, ensuring exceptional customer experiences. You will supervise a team of Customer Service Engineers across assigned locations and report on service performance.

The role emphasizes coordinating with cross‑functional partners, managing escalations, driving continuous improvement, ensuring GMP compliance, and maintaining strong