Healthcare Facility Ops & Customer Experience Lead

Pacific Neuropsychiatric Specialists; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Job summary

Pacific Neuropsychiatric Specialists is seeking a Facility Operations & Customer Experience Manager to lead daily operations, customer service initiatives, facility relations, compliance oversight, and QA for the Facility Operations and Billing Department.

This position serves as a primary leader for clinical support services across PHP, IOP, OP, residential homes, and other contracted care settings, supporting providers, staff, leadership, and facility partners.

Qualifications

• Minimum five (5) years of progressive healthcare operations experience.
• Minimum of three (3) years of management experience overseeing staff, customer service operations, and departmental workflows.
• Experience in healthcare operations, customer service, and regulatory compliance.

Responsibilities

• Lead daily department operations including scheduling, workflows, and staffing coverage.
• Oversee billing support, patient and provider communications, and accuracy of data across EMR systems.
• Manage onboarding/offboarding, templates, and workflows within facility EMR systems.
• Maintain positive relationships with providers, facility staff, and stakeholders and address escalated concerns.
• Oversee compliance programs, operational audits, and quality improvement initiatives.

Skills

Leadership

Healthcare operations

Customer service

Regulatory compliance

Staff management

Education

High School Diploma or equivalent

Tools

EMR systems

Google Calendar

TigerConnect

Job description

Pacific Neuropsychiatric Specialists is seeking a Facility Operations & Customer Experience Manager to lead daily operations, customer service initiatives, facility relations, compliance oversight, and QA for the Facility Operations and Billing Department.

This position serves as a primary leader for clinical support services across PHP, IOP, OP, residential homes, and other contracted care settings, supporting providers, staff, leadership, and facility partners.