Psychotherapy Operations Manager

Jobtailor; Park Ridge (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor in Park Ridge, IL seeks an Operations Manager for the Psychotherapy team to oversee daily operations, staffing, and workflow efficiency across multiple facilities. This role requires leadership, scheduling, and performance oversight of field-based clinicians and administrative staff.

You will develop policies, manage vendor relationships, and ensure HIPAA-compliant documentation while driving program growth and revenue-cycle coordination with finance.

Qualifications

• Proven experience in a management or supervisory role.
• Experience in a nursing home, assisted living, or other healthcare setting (preferred).
• Strong organizational, leadership, and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Discretion and professionalism when handling sensitive information.

Responsibilities

• Oversee daily operations of the Psychotherapy team, including staffing coverage, interviewing/hiring, scheduling, and workflow efficiency across assigned facilities.
• Manage and support field-based psychotherapists and administrative staff, providing leadership, training, and performance oversight.
• Develop and implement operational policies and procedures to improve efficiency, compliance, and quality of care.
• Manage vendor relationships and team resources.
• Ensure compliance with healthcare regulations, documentation standards, and privacy requirements, including HIPAA.
• Collaborate with clinical leadership and facility partners to align operations with care standards and program growth goals.
• Handle billing, insurance, and revenue cycle oversight in coordination with finance/billing staff.
• Serve as a liaison between the psychotherapy team and skilled nursing/assisted living facility staff.
• Support onboarding and credentialing of new clinicians and staff from an operational standpoint.
• Identify opportunities for process improvement and implement scalable systems as the team grows.

Skills

Team Leadership

Healthcare Compliance

Operational Management

Process Improvement

Communication Skills

Job description

• Oversee daily operations of the Psychotherapy team, including staffing coverage, interviewing/hiring, scheduling, and workflow efficiency across assigned facilities
• Manage and support field-based psychotherapists and administrative staff, providing leadership, training, and performance oversight
• Develop and implement operational policies and procedures to improve efficiency, compliance, and quality of care
• Manage vendor relationships and team resources
• Ensure compliance with healthcare regulations, documentation standards, and privacy requirements, including HIPAA
• Collaborate with clinical leadership and facility partners to align operations with care standards and program growth goals
• Handle billing, insurance, and revenue cycle oversight in coordination with finance/billing staff
• Serve as a liaison between the psychotherapy team and skilled nursing/assisted living facility staff
• Support onboarding and credentialing of new clinicians and staff from an operational standpoint
• Identify opportunities for process improvement and implement scalable systems as the team grows

Requirements

• Proven experience in a management or supervisory role, leading teams and overseeing operations
• Experience in a nursing home, assisted living, or other healthcare setting
• Strong organizational, leadership, and problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• Discretion and professionalism when handling sensitive information
• Familiarity with mental health, psychotherapy, or behavioral health practice operations (preferred, not required)
• Knowledge of healthcare compliance standards (HIPAA, insurance billing, etc.) (preferred, not required)
• Located in or near Chicago, IL (preferred)
• A clinical license is not required for this role

Core Competencies

Demonstrates strong leadership and operational management capabilities within healthcare settings, focusing on compliance, efficiency, and quality of care. Proven ability to oversee teams, manage vendor relationships, and implement process improvements in fast-paced environments.

Highest-signal resume keywords

• Team Leadership
• Healthcare Compliance
• Operational Management
• Process Improvement
• Communication Skills

Hard Skills

• Operations Management
• Vendor Management
• Billing Oversight
• Insurance Coordination
• Policy Development
• Workflow Efficiency
• Performance Oversight
• Onboarding Processes
• Credentialing Support
• Healthcare Regulations

Soft Skills

• Organizational Skills
• Problem-Solving Skills
• Discretion
• Professionalism
• Multi-Priority Management

Industry Keywords

• Psychotherapy
• Behavioral Health
• Nursing Home
• Assisted Living
• HIPAA
• Healthcare Standards
• Quality of Care
• Clinical Leadership
• Revenue Cycle
• Documentation Standards