Healthcare Facility Operations & CX Lead

Pnsoc; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Job summary

Pnsoc is seeking a Facility Operations & Customer Experience Manager to lead daily operations, customer initiatives, and facility relations across multiple care settings. You will support providers, staff, and external partners while ensuring regulatory compliance and high-quality service.

The role emphasizes proactive leadership, cross-team collaboration, and the ability to manage competing priorities in a fast-paced healthcare environment.

Qualifications

• Minimum of five (5) years of progressive healthcare operations experience.
• Minimum of three (3) years of management experience overseeing staff and workflows.
• Experience managing customer service initiatives, complaint resolution, and service recovery.
• Experience overseeing compliance programs, operational audits, and quality improvement.

Responsibilities

• Lead and develop department staff, establish performance expectations and accountability.
• Oversee daily operations, billing, scheduling, workflows, and productivity.
• Coordinate onboarding and offboarding of facilities and configure EMR systems.
• Maintain dashboards, trackers, and reporting tools; ensure timely communication.

Skills

Leadership

Management

Customer service

Communication

Regulatory compliance

Healthcare operations

Conflict resolution

Education

High School Diploma or equivalent

Tools

EMR platforms

Google Calendar

TigerConnect

Job description

Pnsoc is seeking a Facility Operations & Customer Experience Manager to lead daily operations, customer initiatives, and facility relations across multiple care settings. You will support providers, staff, and external partners while ensuring regulatory compliance and high-quality service.

The role emphasizes proactive leadership, cross-team collaboration, and the ability to manage competing priorities in a fast-paced healthcare environment.