Healthcare Documentation & Intake Lead

Page Mechanical Group, Inc.; Eden Prairie (MN); On-site; USD 120,000 - 150,000; Full time

Job summary

Walkasins is seeking an Account Services Manager to lead order intake, documentation readiness, and healthcare payer processes. You’ll partner with Sales, Clinical, and Reimbursement teams to remove barriers, drive timely patient access, and ensure compliant, accurate documentation.

This hands‑on leadership role begins with direct order intake work while you recruit and develop a growing team to scale operations.

Qualifications

• Bachelor’s degree or higher.
• 8+ years in patient‑facing roles in healthcare, medical device, or reimbursement operations.
• 5+ years of management experience in healthcare with payer exposure.
• Ability to recruit, train, and develop teams.
• Proven ability to coordinate workflows for accuracy and speed in documentation.
• Strong interpersonal skills; ability to collaborate with Sales and Clinical partners.
• Excellent decision‑making, organizational, and problem‑solving abilities.
• Attention to detail with data and documentation accuracy.
• Strong communication skills; professional, customer‑focused approach.
• Proficiency in Word, Excel, Outlook; CRM/order management systems preferred.
• Deep understanding of payer documentation, medical necessity, and compliance.

Responsibilities

• Lead day‑to‑day oversight of order intake and documentation readiness to support timely fulfillment and downstream processing.
• Act as a primary point of contact for Sales and Healthcare Teams answering order intake questions, ensuring required documentation is complete, accurate, and compliant with applicable standards.
• Coordinate with external stakeholders and internal cross‑functional teams to resolve intake, documentation, or reimbursement‑related barriers.
• Partner with commercial teams to ensure forms and required materials are submitted accurately and on time; follow up with clinical sites as needed.
• Work closely with Clinical, Reimbursement, and Operations partners to clarify or remediate missing or unclear documentation.
• Support order processing and data entry as needed while designing scalable workflows, tools, and team capacity for growth.
• Recruit, onboard, and develop team members; establish clear expectations, procedures, and performance standards.
• Drive a culture of accountability, accuracy, and urgency across the team.
• Track and improve key performance indicators (e.g., turnaround time, completeness/accuracy, and throughput).
• Implement continuous process and technology improvements to increase efficiency and reduce rework.
• Ensure documentation aligns with payer/regulatory requirements and internal quality standards.
• Communicate professionally with clinicians, partners, and internal stakeholders.
• Handle sensitive information with discretion and maintain privacy and compliance standards.
• Demonstrate ownership and leadership in meeting departmental and company goals.
• Other duties as assigned.

Skills

Patient-facing experience

Healthcare management

Team recruitment and development

Collaboration with Sales/Clinical

Attention to detail

Communication skills

Decision-making and organizational

Problem-solving

Education

Bachelor’s degree or higher

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM or order management systems

Job description

Walkasins is seeking an Account Services Manager to lead order intake, documentation readiness, and healthcare payer processes. You’ll partner with Sales, Clinical, and Reimbursement teams to remove barriers, drive timely patient access, and ensure compliant, accurate documentation.

This hands‑on leadership role begins with direct order intake work while you recruit and develop a growing team to scale operations.