Healthcare Desktop Support Specialist

Revel Staffing; Naperville (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Revel Staffing in Naperville, IL is seeking a Desktop Support Technician to install, diagnose, repair, and upgrade PC hardware and software, ensuring smooth workstation performance across departments.

You will provide in-person, phone, email, or ticketing support for Windows, Office 365, and EMR systems, with strong customer service and meticulous documentation.

HIPAA training is preferred, and experience with Cisco VOIP and networked peripherals is a plus.

Qualifications

• Experience in desktop support with Windows OS.
• Familiarity with Electronic Medical Record systems preferred.
• Strong customer service and communication skills.
• Ability to diagnose and repair hardware/software.
• HIPAA compliance awareness.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user assistance in person, by phone, email, or ticketing/work order system.
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems.
• Assist with Cisco VOIP phone system support.
• Work with network cabling, jacks, printers, scanners, and other peripherals.
• Maintain inventory records and documentation for break/fix activity.
• Assist with training materials, user guides, and instructional documentation as needed.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain confidentiality and follow healthcare privacy and security standards.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Problem-solving

Healthcare knowledge

Education

Some college coursework in CS/IT

HIPAA training/certification

Tools

Cisco VOIP

Microsoft Office 365

EMR systems

Job description

Revel Staffing in Naperville, IL is seeking a Desktop Support Technician to install, diagnose, repair, and upgrade PC hardware and software, ensuring smooth workstation performance across departments.

You will provide in-person, phone, email, or ticketing support for Windows, Office 365, and EMR systems, with strong customer service and meticulous documentation.

HIPAA training is preferred, and experience with Cisco VOIP and networked peripherals is a plus.