Healthcare Data Operations Leader

Datavant; Olympia (WA); On-site; USD 72,000 - 78,000; Full time

Job summary

Datavant is seeking a Manager, Service Delivery to lead operational execution across one or more sites, ensuring timely, high-quality ROI services and HIPAA-compliant workflows. You will oversee Supervisors and frontline teams, manage staffing, and partner with WFM, NOC, and regional leadership.

You will monitor KPIs such as TAT, OTD, quality and productivity; address performance issues, coach staff, and support training.

Qualifications

• Experience managing teams in healthcare operations, HIM, or large-scale production.
• Ability to coach staff and leaders.
• Strong data-driven decision-making using KPIs.
• Knowledge of HIPAA and regulated workflows.

Responsibilities

• Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput
• Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services
• Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
• Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
• Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
• Partner with Supervisors to coach staff, address performance issues, and support employee growth
• Serve as the first point of operational escalation for site-level execution issues (not customer issues)
• Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
• Support training for new hires and ensure readiness to transition to centralized training (Phase 2)
• Maintain an accurate skills matrix and assist with work assignment optimization
• Contribute to continuous improvement initiatives and transformation pilots
• Work with VPO to address concerns with Account Management team for client communication

Skills

HIPAA knowledge

People coaching

KPI analysis

Staff scheduling

Job description

Datavant is seeking a Manager, Service Delivery to lead operational execution across one or more sites, ensuring timely, high-quality ROI services and HIPAA-compliant workflows. You will oversee Supervisors and frontline teams, manage staffing, and partner with WFM, NOC, and regional leadership.

You will monitor KPIs such as TAT, OTD, quality and productivity; address performance issues, coach staff, and support training.