Healthcare Data Client Success Lead

Datavant; Cheyenne (WY); On-site; USD 108,000 - 130,000; Full time

Job summary

Datavant seeks a Client Success Manager to drive successful delivery of customer projects, coordinating internal resources with client teams and reporting progress to stakeholders. You will lead cross-functional efforts across data integrations, engineering, sales, and operations, ensuring effective communication, issue resolution, and continuous process improvements.

The role requires 3–5 years of client success experience, healthcare knowledge, strong Excel and SQL skills, and a collaborative,

Qualifications

• 3-5 years of Client Success Account Management experience
• Project management experience preferred
• Bachelor's degree or equivalent work experience
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
• Advanced Excel skills, some knowledge of sql queries preferred
• Excellent written and oral communication skills

Responsibilities

• Lead the Datavant relationship with the customer, ensuring best result delivery and support.
• Manage coordination, tracking and reporting of customer projects.
• Lead efforts of project resources with data integrations, coding management, engineering, sales and executives.
• Ensure smooth communication channels via regular reporting and updates.
• Own customer operations project management processes, tools and reference materials.
• Monitor project status and success through the lifecycle.
• Identify, analyze and resolve customer problems; coordinate escalation with sales and stakeholders.
• Prepare final reports and presentations; coordinate results delivery with Sales.
• Identify, define and execute process improvements aligned with department goals.
• Partner with engineering to identify, prevent, and resolve software issues affecting projects.

Skills

Client Success

Project management

Healthcare knowledge

Excel

SQL

Communication skills

Education

Bachelor's degree or equivalent work experience

Tools

SQL

Excel

Job description

Datavant seeks a Client Success Manager to drive successful delivery of customer projects, coordinating internal resources with client teams and reporting progress to stakeholders. You will lead cross-functional efforts across data integrations, engineering, sales, and operations, ensuring effective communication, issue resolution, and continuous process improvements.

The role requires 3–5 years of client success experience, healthcare knowledge, strong Excel and SQL skills, and a collaborative,