Healthcare Data Client Success Lead - Payer Retrieval

Datavant; Frankfort (KY); On-site; USD 108,000 - 130,000; Full time

Job summary

Datavant, a data collaboration platform for healthcare, is hiring a Client Success Manager. The role blends hybrid project management with consulting to drive successful risk adjustment projects and customer retention.

You will coordinate cross-functional teams, own project processes, and deliver clear reports to stakeholders. Ideal candidates have 3–5 years in client success/account management, healthcare domain knowledge, advanced Excel, and the ability to discuss data needs with technical

Qualifications

• 3-5 years of Client Success Account Management experience.
• Project management experience preferred.
• Bachelor's degree or equivalent work experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level.
• Advanced Excel skills; some knowledge of SQL queries preferred.

Responsibilities

• Lead the Datavant relationship with the customer ensuring best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all customer project aspects.
• Lead efforts of project resources across data integrations, coding management, engineering, sales and executives.
• Ensure smooth communication channels with regular reporting and status updates.
• Own customer operations project management processes, tools and reference materials.
• Monitor project status and success throughout the lifecycle.
• Identify and resolve customer problems; coordinate escalation with sales and stakeholders.
• Prepare final reports and presentations; coordinate results delivery with Sales.

Skills

Client Success

Project management

Communication

Excel

SQL

Education

Bachelor's degree or equivalent

Job description

Datavant, a data collaboration platform for healthcare, is hiring a Client Success Manager. The role blends hybrid project management with consulting to drive successful risk adjustment projects and customer retention.

You will coordinate cross-functional teams, own project processes, and deliver clear reports to stakeholders. Ideal candidates have 3–5 years in client success/account management, healthcare domain knowledge, advanced Excel, and the ability to discuss data needs with technical