Healthcare Data & Call Center Specialist

Techlink Systems Inc.; Plano (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Techlink Systems Inc. in Plano, TX is seeking a Customer Service Representative to support inbound calls, data entry, and case management in a hybrid workflow.

The role focuses on accurate data entry, timely responses, and maintaining data integrity across internal systems. Key duties include handling provider and patient inquiries, updating patient and case records, and collaborating with clinical intake and operations teams to resolve data discrepancies.

Qualifications

• High school diploma or equivalent; healthcare or customer service experience preferred.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and data entry.
• Familiarity with healthcare data entry and portals is a plus.

Responsibilities

• Handle inbound calls from providers, offices, and patients professionally.
• Enter and maintain patient and case data in internal systems.
• Review submissions for completeness and follow up as needed.
• Identify duplicates and resolve data conflicts.
• Support cross-functional teams to resolve data discrepancies.

Skills

Attention to detail

Verbal communication

Written communication

Multitasking

Microsoft Office

Data entry

Problem solving

Education

High school diploma or equivalent

Healthcare or customer service experience (preferred)

Tools

Salesforce

CRM/EMR platforms

Job description

Techlink Systems Inc. in Plano, TX is seeking a Customer Service Representative to support inbound calls, data entry, and case management in a hybrid workflow.

The role focuses on accurate data entry, timely responses, and maintaining data integrity across internal systems. Key duties include handling provider and patient inquiries, updating patient and case records, and collaborating with clinical intake and operations teams to resolve data discrepancies.