Healthcare Customer Support Specialist (Urgent Care)

TEK Systems; Greenville (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

TEK Systems is seeking a customer service-focused professional to handle inbound calls related to urgent care, credentialing, referrals, and veterans services. The role includes outbound follow-ups to provide updates, resolve issues, and manage cases, along with handling billing, account, and claims inquiries with accurate guidance.

Applicants will strive to resolve concerns on first contact and escalate when necessary, ensuring a smooth patient and provider experience.

Qualifications

• Handle inbound customer service calls related to urgent care, credentialing, referrals, dental services, VA personnel, and veterans urgent care.

Responsibilities

• Handle inbound customer service calls related to urgent care, credentialing, referrals, dental services, VA personnel, and veterans urgent care.
• Conduct outbound follow-up calls to provide updates, resolve issues, and complete case management activities.
• Address billing, account, and claims-related inquiries while providing accurate guidance and support.
• Resolve customer concerns on first contact whenever possible and escalate when needed.

Job description

TEK Systems is seeking a customer service-focused professional to handle inbound calls related to urgent care, credentialing, referrals, and veterans services. The role includes outbound follow-ups to provide updates, resolve issues, and manage cases, along with handling billing, account, and claims inquiries with accurate guidance.

Applicants will strive to resolve concerns on first contact and escalate when necessary, ensuring a smooth patient and provider experience.