Customer Service Representative (Urgent Care)

Patient Plus Urgent Care; Brusly (LA); On-site; USD 25,000 - 48,000; Full time

Job summary

Patient Plus Urgent Care in Brusly, LA is seeking a Customer Service Representative to greet patients and visitors, handle inquiries, and schedule appointments for a smooth patient experience. You will verify insurance information, collect payments, and keep accurate records while collaborating with medical staff to ensure efficient patient flow.

This role requires excellent communication, multitasking abilities, and attention to detail, with a focus on confidentiality and high service standards

Qualifications

• High school diploma or equivalent required; an associate degree or higher preferred.
• 1-2 years of customer service experience; healthcare setting preferred.
• Experience handling high volume inquiries and multitasking.
• Proven ability to resolve complaints efficiently and professionally.

Responsibilities

• Greet and assist patients and visitors courteously and professionally.
• Handle incoming calls and respond to inquiries regarding services, appointments, and general information.
• Schedule and confirm patient appointments; ensure optimal use of facility resources.
• Verify insurance information and collect payments at check-in/check-out.
• Maintain accurate patient records and update information as necessary.
• Collaborate with medical staff to facilitate patient flow and address concerns.
• Ensure reception area is clean, organized, and welcoming at all times.
• Maintain confidentiality and security of patient information.
• Participate in training sessions and stay updated on policies and procedures.

Skills

Verbal and written communication

Customer service software

Organization and time management

Independent & team work

Problem solving

Professionalism under pressure

Medical terminology familiarity

Education

High school diploma or equivalent

Job description

The Customer Service Representative is responsible for delivering exceptional customer service to patients and visitors. This role involves managing patient inquiries, scheduling appointments, and ensuring a seamless experience for all individuals interacting with the urgent care facility. The representative serves as the primary point of contact, providing information and assistance to enhance patient satisfaction and operational efficiency.Key Responsibilities:- Greet and assist patients and visitors courteously and professionally.- Handle incoming calls and respond to inquiries regarding services, appointments, and general information.- Schedule and confirm patient appointments, ensuring optimal use of facility resources.- Maintain accurate patient records and update information as necessary.- Collaborate with medical staff to facilitate patient flow and address any immediate concerns.- Process patient check-ins and check-outs, including verifying insurance information and collecting payments.- Address and resolve patient complaints or escalate issues to the appropriate department.- Ensure the reception area is clean, organized, and welcoming at all times.- Adhere to company policies and procedures, maintaining confidentiality and security of patient information.- Participate in training sessions and meetings to stay informed about updates in company policies and procedures.Required Education:- High school diploma or equivalent required; an associate degree or higher in a related field is preferred.Required Experience:- Minimum of 1-2 years of experience in a customer service role, preferably within a healthcare or urgent care setting.- Experience with handling a high volume of customer inquiries and managing multiple tasks simultaneously.- Proven track record of resolving customer complaints and issues efficiently and professionally.Required Skills and Abilities:- Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers.- Proficiency in using customer service software, databases, and tools.- Strong organizational skills with the ability to prioritize and manage time effectively.- Ability to work independently as well as part of a team in a fast-paced environment.- Demonstrated problem-solving skills and attention to detail.- Ability to maintain composure and professionalism under pressure.- Familiarity with medical terminology and healthcare procedures is a plus.