Healthcare Customer Support Specialist | Patient Care

Lincare Holdings Inc.; Delray Beach (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings Inc. in Delray Beach, FL is seeking staff to communicate with customers, answer questions, resolve problems, and assess ongoing product/service needs while ensuring compliance with physician directions.

The role involves handling calls, documenting interactions, entering orders, updating records, and supporting patient education. Strong attention to detail and accurate data entry are essential.

Qualifications

• Reads and analyzes patient orders or related documents.
• Communicates effectively with coworkers and patients.
• Assists in training employees.
• Calculates figures for frequency and doses.
• Follows oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls and dialer-generated calls.
• Assesses customer needs for products/services.
• Confirms compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders into the computer system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Document interpretation

Training others

Numerical calculation

Following instructions

Education

High School Diploma / GED

Tools

Computer entry

Job description

Lincare Holdings Inc. in Delray Beach, FL is seeking staff to communicate with customers, answer questions, resolve problems, and assess ongoing product/service needs while ensuring compliance with physician directions.

The role involves handling calls, documenting interactions, entering orders, updating records, and supporting patient education. Strong attention to detail and accurate data entry are essential.