Cardiac Care Sales Support Specialist

Baxter International Inc.; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Baxter International Inc. in Houston is seeking a Sales Support Specialist to back daily customer and sales operations for the cardiac monitoring business.

You will manage orders, maintain customer accounts, support lead activities, and coordinate with third-party partners to resolve inquiries. Successful candidates will have 1+ year in customer service or order management, proficiency with NetSuite or CRM systems, and strong MS Office skills.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service, sales support, account support, order management, or related experience.
• Experience processing orders, maintaining customer accounts, or supporting operational workflows.
• Experience working with billing, pricing, account management, or customer records.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience working with CRM systems, NetSuite, Validic, or similar customer management platforms preferred.
• Experience in healthcare, medical device, patient support, or other regulated industries preferred.
• Experience supporting inventory management, logistics, shipment coordination, or warehouse-related processes preferred.

Responsibilities

• Process, review, and track customer and sales orders in accordance with established procedures and quality standards.
• Respond to customer, patient, and sales inquiries related to orders, inventory requests, shipment tracking, and account support.
• Create and maintain customer accounts in NetSuite and Validic, ensuring accurate documentation, billing, and pricing information.
• Document customer interactions, transactions, and account updates within company systems to maintain compliance and data integrity.
• Support lead processing and new account setup activities that contribute to business growth.
• Partner with Baxter's third-party warehouse provider to investigate and resolve delayed, missing, or damaged shipments.
• Prepare operational reports, maintain exception logs, and elevate customer or patient concerns in accordance with company procedures.
• Assist with inventory activities, including intake, tracking, and recycling of cardiac monitoring devices, while contributing to team productivity and service goals.

Job description

Baxter International Inc. in Houston is seeking a Sales Support Specialist to back daily customer and sales operations for the cardiac monitoring business.

You will manage orders, maintain customer accounts, support lead activities, and coordinate with third-party partners to resolve inquiries. Successful candidates will have 1+ year in customer service or order management, proficiency with NetSuite or CRM systems, and strong MS Office skills.