Healthcare Customer Support Specialist II

Baxter Healthcare; Deerfield (IL); Hybrid; USD 43,000 - 59,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee stock purchase plan (ESPP)

Paid time off 20–35 days

Job summary

Baxter Healthcare in Deerfield, IL is seeking a Customer Service professional to provide timely support across phone, email, fax, and chat channels. You will act as the primary contact, address inquiries, resolve issues, and ensure customer needs are met.

Requirements include 3–5 years of customer service experience, strong communication skills, and proficiency with Microsoft Office and ERP/CRM tools. The role expects flexibility with evenings/weekends and a focus on meeting KPIs.

Qualifications

• 3–5 years of customer service experience.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Respond to customer inquiries via phone, email, fax, and chat.
• Resolve issues and ensure customer satisfaction.
• Provide product information, pricing, and ordering details.
• Process customer orders and coordinate with internal teams.
• Maintain accurate records of customer interactions.
• Escalate complex issues and meet KPIs.
• Participate in ongoing training and development.
• Other duties as assigned

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Multitasking

Microsoft Office

Excel

Outlook

CRM software

ERP software

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

CRM software

ERP software (JDE SAP)

Job description

Baxter Healthcare in Deerfield, IL is seeking a Customer Service professional to provide timely support across phone, email, fax, and chat channels. You will act as the primary contact, address inquiries, resolve issues, and ensure customer needs are met.

Requirements include 3–5 years of customer service experience, strong communication skills, and proficiency with Microsoft Office and ERP/CRM tools. The role expects flexibility with evenings/weekends and a focus on meeting KPIs.