Patient Care & Support Specialist

Lincare; Missoula (MT); Sur place; USD 32 000 - 40 000; Plein temps

Résumé du poste

Lincare in Missoula, MT is seeking a customer service representative to communicate with customers, answer questions, and support product/service needs.

You will document calls, enter orders, and verify demographic data in our computerized systems, ensuring accuracy and compliance with physician directions.

This role emphasizes clear communication, accurate data handling, and proactive customer education to support ongoing care.

Qualifications

• Previous customer service experience preferred.
• Strong communication skills for interacting with customers.
• Attention to detail for accurate data entry and records management.

Responsabilités

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Connaissances

Customer service

Communication skills

Record keeping

Data entry

Outils

CRM software

Order entry system

Electronic medical records

Description du poste

Lincare in Missoula, MT is seeking a customer service representative to communicate with customers, answer questions, and support product/service needs.

You will document calls, enter orders, and verify demographic data in our computerized systems, ensuring accuracy and compliance with physician directions.

This role emphasizes clear communication, accurate data handling, and proactive customer education to support ongoing care.