Night-Shift Healthcare Support Specialist

Labcorp; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Labcorp in Birmingham, AL seeks an on-site Customer Service Support Representative to join our team and provide high-quality service to patients and customers. The role includes handling calls, addressing product/service inquiries, and ensuring HIPAA-compliant documentation.

The schedule runs Tuesday through Saturday from 1:00 AM to 9:30 AM, with opportunities to contribute to process improvements. The successful candidate will have at least a high school diploma or GED, customer service

Qualifications

• High School Diploma or GED; 3 months or more of customer service experience
• Associate's degree preferred; healthcare or call center background valued
• Experience with Salesforce.com and/or Laboratory Information Systems enhances suitability
• Strong interpersonal and written communication skills; bilingual ability is a plus

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Skills

Spanish bilingual

Microsoft Office

Salesforce

LIS systems

Customer service

Attention to detail

Teamwork

Education

High School Diploma or GED

Associate's degree

Job description

Labcorp in Birmingham, AL seeks an on-site Customer Service Support Representative to join our team and provide high-quality service to patients and customers. The role includes handling calls, addressing product/service inquiries, and ensuring HIPAA-compliant documentation.

The schedule runs Tuesday through Saturday from 1:00 AM to 9:30 AM, with opportunities to contribute to process improvements. The successful candidate will have at least a high school diploma or GED, customer service