Healthcare Customer Service Specialist

Labcorp; Itasca (IL); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401(k)

Paid Time Off (PTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Descripción de la vacante

Labcorp is seeking an on-site Customer Service Representative to join our team in Itasca, IL. The role supports patients and customers, answering inquiries, resolving issues, and ensuring HIPAA compliance.

The schedule is Monday–Friday, 11:00am–7:30pm with rotating holidays. Minimum qualifications include a high school diploma and 3+ months of customer service experience; preferred candidates may have an Associate’s degree, call center exposure, healthcare industry experience, and Spanish

Formación

• High School Diploma or GED.
• 3 months or more of customer service experience.

Responsabilidades

• Act as a liaison between Labcorp, the customer base and patients.
• Resolve routine customer requests via inbound/outbound calls or the Internet.
• Speak with customers in a courteous, friendly, and professional manner.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report discrepancies.
• Participate in activities to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and HIPAA compliance.

Conocimientos

Strong communication skills

Educación

High School Diploma or GED

Associate's degree

Herramientas

Microsoft Office

Salesforce.com

Laboratory Information Systems

Descripción del empleo

Labcorp is seeking an on-site Customer Service Representative to join our team in Itasca, IL. The role supports patients and customers, answering inquiries, resolving issues, and ensuring HIPAA compliance.

The schedule is Monday–Friday, 11:00am–7:30pm with rotating holidays. Minimum qualifications include a high school diploma and 3+ months of customer service experience; preferred candidates may have an Associate’s degree, call center exposure, healthcare industry experience, and Spanish