Healthcare Customer Success & Growth Manager (Remote)

Harris Computer; Idaho; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Culture for Growth

Excellent health & wellbeing benefits

Global reach

Career development programs

3 weeks vacation + 5 personal days

Job summary

CareTracker, part of Harris Computer, seeks a Customer Success Manager in the United States to own the health of the direct client portfolio, drive satisfaction, retention and long‑term partnerships while identifying opportunities to align CareTracker products with evolving client goals.

You will lead executive‑level conversations, conduct on‑site visits when warranted, and collaborate across product, support, enrollment, and professional services. Travel 20–30% is required.

Qualifications

• Minimum of three years of experience in healthcare.
• Minimum of three years in a client-facing role such as client success, account management, sales, implementation, or support.
• Strong written and verbal communication skills, including comfort presenting to practice managers, physicians, and executive stakeholders.
• Proficiency with Excel, PowerPoint, Word, and Outlook.
• Working proficiency with AI tools in a professional setting, with the ability to describe specific ways they have used them and what the result was.
• Ability to work independently in a remote environment and manage a large, distributed book of business.
• Ability to created processes, documentation, SOPs independently
• Exceptional follow‑through skills, coupled with a strong internal drive to deliver high‑quality work and achieve outstanding results.

Responsibilities

• Manage client relationship and retention across direct client bases.
• Serve as trusted advisor to client leadership.
• Lead client meetings and on-site visits as needed.
• Coordinate client communications and align roadmap to client needs.
• Develop and execute retention strategies for at‑risk accounts.
• Own the NPS program and track feedback.
• Carry growth targets and identify add‑on opportunities.
• Manage end‑to‑end back-to-base sales cycle including proposals and renewals.
• Negotiate fees, contracts and renewals with documented business cases.
• Handle AR and collections activities and account profitability reviews.
• Travel 20–30% for on-site visits and events.
• Use approved AI tools to improve efficiency and outcomes.

Skills

Client relationships

Strategic partnership

Remote work

AI tools usage

Business communication

Tools

Excel

PowerPoint

Word

Outlook

AI tools

Job description

CareTracker, part of Harris Computer, seeks a Customer Success Manager in the United States to own the health of the direct client portfolio, drive satisfaction, retention and long‑term partnerships while identifying opportunities to align CareTracker products with evolving client goals.

You will lead executive‑level conversations, conduct on‑site visits when warranted, and collaborate across product, support, enrollment, and professional services. Travel 20–30% is required.