Healthcare Client Success & Growth Manager

Harris Computer; Washington; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Vacation & personal days

Employee stock ownership

401K plan

Perks program

Job summary

Harris CareTracker is seeking a Customer Success Manager to own client relationships, drive renewals, and identify growth opportunities within a diverse US client base. You will collaborate with product and leadership to align roadmaps with client needs and contribute to revenue expansion.

The role requires healthcare experience, strong communication, and the ability to manage a large geographic portfolio in a remote-enabled environment with periodic travel.

Qualifications

• Minimum of three years in healthcare or healthcare-related settings.
• Minimum of three years in a client-facing role such as client success, account management, sales, implementation, or support.
• Strong written and verbal communication, including presenting to executives.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Working with AI tools in a professional setting and describing outcomes.
• Ability to work independently in a remote environment and manage a large, distributed book of business.
• Ability to create processes, documentation, SOPs independently.
• Excellent follow-through and results-oriented mindset.

Responsibilities

• Own client relationship management across the direct client base and drive retention.
• Lead growth across the existing client base by aligning products to client goals.
• Manage end-to-end sales cycle for back-to-base growth opportunities.
• Negotiate fees, contracts, and renewals with documented business cases.
• Coordinate with finance for new provider add requests and renewals.
• Support AR and collections activities and perform contract reviews.
• Communicate product release information and drive adoption of new functionality.
• Travel for on-site visits, industry events, and team meetings as needed.

Skills

Client success

Account management

Sales

Implementation

Support

Excel

PowerPoint

Word

Outlook

AI tools

Remote work

Process documentation

Executive communication

Tools

Excel

PowerPoint

Word

Outlook

Job description

Harris CareTracker is seeking a Customer Success Manager to own client relationships, drive renewals, and identify growth opportunities within a diverse US client base. You will collaborate with product and leadership to align roadmaps with client needs and contribute to revenue expansion.

The role requires healthcare experience, strong communication, and the ability to manage a large geographic portfolio in a remote-enabled environment with periodic travel.