Healthcare Client Success & Growth Manager

Harris Computer; Tennessee; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

3 weeks vacation + 5 personal days

Employee stock ownership, 401K

Job summary

CareTracker, part of the Harris family, is seeking a Customer Success Manager to oversee the health, retention, and growth of a diverse client portfolio in the U.S. The role blends client success with strategic account expansion, requiring collaboration with product, support, enrollment, and professional services teams.

You will drive client satisfaction, champion retention initiatives, and identify opportunities to align CareTracker products with evolving client needs.

Qualifications

• Minimum of three years in healthcare.
• Minimum of three years in a client-facing role.
• Strong written and verbal communication, including presenting to practice managers, physicians, and executives.
• Proficiency with Microsoft Office suite (Excel, PowerPoint, Word, Outlook).
• Ability to work independently in a remote environment and manage a large, distributed book of business.

Responsibilities

• Own the client relationship management for direct client bases, ensuring satisfaction and retention.
• Lead back-to-base account growth, including discovery, proposals, and renewals.
• Coordinate with product teams and senior leadership to align the roadmap with client needs.
• Manage AR and collections activities and contract reviews.
• Travel 20-30% for on-site client visits, industry events, and team meetings.

Skills

Healthcare experience

Client facing

Communication skills

Tools

Excel

PowerPoint

Word

Outlook

Job description

CareTracker, part of the Harris family, is seeking a Customer Success Manager to oversee the health, retention, and growth of a diverse client portfolio in the U.S. The role blends client success with strategic account expansion, requiring collaboration with product, support, enrollment, and professional services teams.

You will drive client satisfaction, champion retention initiatives, and identify opportunities to align CareTracker products with evolving client needs.