Healthcare Client Success & Growth Manager

Harris Computer; Michigan; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Culture for Growth

Health & Well Being benefits

Vacation and personal time

Employee stock ownership

401K / retirement plan

Job summary

Harris CareTracker is hiring a Customer Success Manager to oversee health system client relationships and drive growth within an existing portfolio. You will partner with sales, product, and support teams to ensure high client satisfaction and retention while identifying opportunities to expand services and value.

This role requires healthcare experience, strong communication, and the ability to manage a large, distributed book of business, including remote collaboration and travel as needed.

Qualifications

• Three years in healthcare (any setting)
• Three years in a client-facing role
• Strong written and verbal communication
• Proficient with Excel/PowerPoint/Word/Outlook
• Proficient with AI tools in a professional setting
• Ability to work independently in a remote environment
• Ability to create processes and SOPs independently
• Excellent follow-through and results orientation

Responsibilities

• Lead client relationship management across direct client bases
• Drive back-to-base account growth and revenue expansion
• Support AR and collections activities and contract reviews
• Integrate AI tools into daily workflows
• Attend internal meetings, reviews, and training
• Travel 20-30% for on-site visits and events
• Maintain client documentation and CRM records

Skills

Client relationship management

Communication skills

AI tools proficiency

Remote work capability

Process documentation

Follow-through

Tools

Excel

PowerPoint

Word

Outlook

Dynamics 365

AI tooling usage

Job description

Harris CareTracker is hiring a Customer Success Manager to oversee health system client relationships and drive growth within an existing portfolio. You will partner with sales, product, and support teams to ensure high client satisfaction and retention while identifying opportunities to expand services and value.

This role requires healthcare experience, strong communication, and the ability to manage a large, distributed book of business, including remote collaboration and travel as needed.