Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote

Centauri Health Solutions, Inc.; Utah; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Sr. Outreach Specialist to work remotely. This role involves assisting patients in enrolling for government assistance programs, providing high-level customer service, and ensuring eligibility assessments through effective communication and data management.

Benefits

Competitive Pay

Benefits

Paid Time Off

401(k) Matching

Tuition Reimbursement

Health Plans

Professional Development

Volunteer Opportunities

Qualifications

• At least 2 years of experience in a customer service or call center environment.
• Ability to handle difficult interactions assertively and with compassion.

Responsibilities

• Make outbound and receive inbound calls to promote company services.
• Interview patients/members via phone to gather personal and financial information.

Skills

Customer Service

Communication

Critical Thinking

Education

Associate’s Degree

Job description

Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!

Utah, USA

Job Description

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial, and Exchange. We partner with our clients to improve the lives and health outcomes of members and patients through compassionate outreach, analytics, clinical data exchange, and data-driven solutions. Our solutions address complex problems such as uncompensated care, risk-adjusted revenue for specialized populations, and improving access to and measurement of care quality. Headquartered in Scottsdale, Ariz., Centauri employs 1700 associates nationwide. We have been listed on Inc. 5000 since 2019 and on the Deloitte Technology Fast 500 in 2020. For more information, visit www.centaurihs.com.

Role Overview:

We assist hospitals and health plans in improving revenue and delivering community benefits by helping patients and plan members with low income, the elderly, or disabled to enroll in government assistance programs.

The Sr. Outreach Specialist will work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits, nutritional assistance, and similar programs, using system tools akin to those used by Social Security.

The role involves providing high-level customer service, supporting eligible individuals, and assisting with the application process for benefits to the relevant government agencies.

Role Responsibilities:

• Make outbound and receive inbound calls to promote company services; 90% phone-based
• Interview patients/members via phone to gather personal and financial information for eligibility assessment
• Utilize company systems to ask appropriate questions
• Explain eligibility requirements and application procedures
• Use probing questions to clarify data
• Record and evaluate data to determine eligibility
• Adhere to information security policies and complete annual security and compliance training

Role Requirements:

• At least 2 years of experience in a customer service or call center environment
• Ability to place and receive calls via computer interface
• Excellent phone communication skills
• Strong critical thinking skills
• Ability to handle difficult interactions assertively and with compassion
• Experience working remotely with a private, quiet workspace
• Associate’s Degree preferred

We offer a rewarding work environment with competitive pay, benefits, paid time off, 401(k) matching, tuition reimbursement, health plans, volunteer opportunities, and professional development. This position is bonus eligible. We maintain a policy requiring vaccination for certain roles, with accommodations as per law.