Crisis Counselor - Fully Remote in Montgomery, AL

Protocall Services, Inc.; Alabama; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in crisis intervention is seeking a fully remote Crisis Counselor in Alabama. This role involves engaging with individuals in distress, providing support, and ensuring confidentiality in a HIPAA-compliant environment. Candidates should have a Bachelor's degree and experience in behavioral health, with strong communication and crisis intervention skills.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off package

Company-matched student loan repayment program

Opportunities for career growth and advancement

Qualifications

• Minimum of 1 year direct experience in Behavioral Health or Social Services.
• Strong background in psychology, social work, counseling, or related field.

Responsibilities

• Engage with individuals over the phone, providing support for emotional distress.
• Assess and mitigate risk while maintaining accurate documentation.
• Provide resources and referrals as needed.

Skills

Communication

Crisis Intervention

Empathy

Problem Solving

Education

Bachelor’s Degree from an accredited 4-year college or university

Job description

Crisis Counselor - Fully Remote in Montgomery, AL

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Job Details

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Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education and Experience Requirements

• Bachelor’s Degree from an accredited 4-year college or university
• Minimum of 1 year direct experience in Behavioral Health or Social Services

Location Requirement

• Fully Remote in Alabama

Who We Are

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Headquartered in Portland, Oregon, Protocall is a remote-first organization that serves customers in the U.S and Canada with a team of fully integrated professionals in select states across the US and Canada.

Who You Are

You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.

You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.

Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door, which is non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall’s fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.

Primary Responsibilities

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

Training and Schedule

This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking. Successful completion of this training is required to continue employment.

Training Schedule: Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks.

Post-training, you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department.

Additional Information

Protocall Services Inc. is an Equal Opportunity Employer. We value diversity in race, gender, sexual orientation, religion, ethnicity, and all characteristics that make us unique.