Healthcare Customer Service Specialist

Lincare-085e31c; Illinois; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare in Illinois seeks a customer service associate to answer questions, resolve issues, and determine ongoing product/service needs in support of physician-directed care. You will document calls, enter orders, and verify patient information to ensure accurate records and timely service.

The role emphasizes effective communication with patients and coworkers, training assistance, and strict adherence to instructions and schedules to maintain compliance and quality care.

Qualifications

• Read and analyze patient orders.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products or services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.

Skills

Document analysis

Communication

Training others

Numerical dosing

Instructions following

Education

High School Diploma or GED

Computer entry experience

Tools

Computer entry system

Job description

Lincare in Illinois seeks a customer service associate to answer questions, resolve issues, and determine ongoing product/service needs in support of physician-directed care. You will document calls, enter orders, and verify patient information to ensure accurate records and timely service.

The role emphasizes effective communication with patients and coworkers, training assistance, and strict adherence to instructions and schedules to maintain compliance and quality care.