Bilingual Customer Service Representative - Spanish-English - Remote USA

TeleTech Holdings, Inc.; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and inclusive team as a Spanish-English Bilingual Customer Service Representative. In this role, you will be the key to transforming average customer experiences into exceptional ones, providing support and solutions with compassion and expertise. Enjoy the flexibility of remote work while being part of a global community that values your contributions and encourages professional growth. With a competitive starting wage and a comprehensive benefits package, this opportunity allows you to make a meaningful impact in the lives of customers every day. If you have a passion for helping others and thrive in a supportive environment, this role is perfect for you.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Performance Bonus

Qualifications

• 6+ months of customer service experience required.
• Bilingual in Spanish and English is essential.

Responsibilities

• Answer incoming communications from customers.
• Resolve escalated or complex customer calls.

Skills

Customer Service Experience

Bilingual Communication (Spanish-English)

Product Knowledge

Research Skills

Written Communication

Verbal Communication

Education

High School Diploma or Equivalent

Tools

Webcam

High-Speed Internet (>15 mbps)

Job description

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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Great written and verbal communication skills in Spanish-English
• High speed internet (>15 mbps)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17.25 per hour plus performance bonus and opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.