Healthcare Customer Service Representative

Integrated Dermatology; Boca Raton (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the healthcare sector is seeking a full-time Customer Service Representative to handle inbound calls, process payments, and provide essential information regarding claims and copays. Ideal candidates will possess strong communication skills, healthcare experience, and proficiency in Microsoft Office. This role offers a structured work schedule from Monday to Friday, with remote work options available.

Benefits

Medical coverage

Dental coverage

Vision coverage

Holidays

PTO

Qualifications

• Customer service experience within the healthcare industry required.
• Must know how to interpret and explain EOBs.
• Self-managed and detail-oriented.

Responsibilities

• Answer 40-50 inbound calls per day.
• Take payments and update demographics.
• Provide claim status updates and explain copays and deductibles.

Skills

Excellent written communication skills

Polite phone etiquette

Problem-solving skills

Ability to operate multiple programs simultaneously

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Job Description

• Answer 40-50 inbound calls per day.
• Take payments.
• Update demographics.
• Provide claim status updates.
• Explain copays and deductibles.

Qualifications:

• Must know how to interpret and explain EOBs.
• Excellent written communication skills.
• Polite phone etiquette.
• Problem-solving skills.
• Proficient in Microsoft Excel and the Microsoft Office Suite.
• Self-managed and detail-oriented.
• Healthcare industry experience.
• Ability to operate multiple programs simultaneously.

Additional Information

Job Type: Full-time – Monday through Friday, 9am – 5:30pm

• #LI- Remote

Experience:

• Customer Service experience within the healthcare industry (Required).
• Ability to interpret and explain an EOB.

Education:

• High school diploma or equivalent required.

Benefits include medical, dental, and vision coverage, holidays, and PTO.

Integrated Dermatology and its entities are equal opportunity employers. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law. This policy covers all employment terms, including recruiting, hiring, promotion, termination, layoffs, transfers, leaves of absence, compensation, and training.