Customer Service Representative - Healthcare

Nestlé Health Science; Palm Beach Gardens (FL); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Nestlé Health Science is seeking a Customer Service Representative to support healthcare practitioners and enhance customer satisfaction. The role involves handling calls, processing orders, and providing solutions to inquiries. Candidates should have a high school diploma and experience in customer service or healthcare, with excellent communication skills and the ability to work in a fast-paced environment.

Benefits

401k

Healthcare benefits

Performance incentives

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• At least 1 year of experience in healthcare, shipping, customer service, or related fields.

Responsibilities

• Handle incoming calls professionally and process customer orders accurately.
• Triage inquiries and follow up on claims and investigations.
• Support sales initiatives and assist with inquiries via Service Console.

Skills

Excellent communication skills

Team player

Effective troubleshooting

Strong sense of urgency

Attention to detail

Education

High School Diploma

Bachelor’s Degree

Tools

SalesForce

JDE

Magento

RingCentral

Job description

Customer Service Representative - Healthcare

Join to apply for the Customer Service Representative - Healthcare role at Nestlé Health Science.

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge. Our broad product portfolio includes brands like Garden of Life, Nature's Bounty, Vital Proteins, and more. We also offer innovative medicines for gastrointestinal and metabolic-related diseases.

We foster a culture of diversity, collaboration, and professional growth, aiming to empower healthier lives through nutrition. We offer dynamic career paths, learning opportunities, and benefits supporting physical, financial, and emotional wellbeing.

Position Summary

Responsible for customer service activities supporting Atrium Sales, including providing support to healthcare practitioners, pharmaceutical providers, and other healthcare professionals. Responsibilities include handling customer calls, order processing, triaging inquiries, and supporting sales initiatives to enhance customer satisfaction.

Key Responsibilities

• Handle incoming calls professionally, following policies and procedures.
• Process customer orders accurately and enter credits into the JDE system.
• Triage inquiries from cross-functional teams requiring investigation and problem-solving.
• Follow up on claims and investigations, communicating resolutions effectively.
• Assist with inquiries via Service Console ticketing system.
• Participate in product and compliance training sessions.
• Support sales initiatives by promoting products and cross-selling.
• Conduct outbound calls as needed.
• Support team members as required.

Experience and Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• At least 1 year of experience in healthcare, shipping, customer service, or related fields.
• SalesForce experience is a plus.

Skills

• Excellent communication skills (verbal and written).
• Team player with ability to work with diverse individuals.
• Effective troubleshooting and problem-solving skills.
• Strong sense of urgency and initiative.
• Ability to adapt to a dynamic, fast-paced environment.
• Attention to detail and ability to manage multiple priorities.
• Proficiency in Word, Excel, PowerPoint, Outlook, Teams, and SharePoint; experience with Magento, RingCentral, and JDE preferred.

This position may be remote or hybrid, based on location, with preferences for candidates near Bridgewater, NJ; Chicago, IL; Palm Beach Gardens, FL; or Long Island, NY.

The pay range is approximately $40,000 to $45,000, with performance incentives and benefits including 401k, healthcare, and more. Final compensation varies based on skills, experience, and location.

We are committed to inclusivity and equal opportunity employment. Veterans, service members, and individuals with disabilities are encouraged to apply. For accommodations, contact [e-mail] or call 711.

This position is not eligible for Visa Sponsorship. Review our privacy notice at https://www.nestlejobs.com/privacy.