Healthcare Customer Service Coordinator - Lab Operations

Millennium Health; San Diego (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability 보험

401(k) with Company Match

Paid Time off and Holidays

Tuition Assistance

Behavioral and Health Care Resources

Job summary

Millennium Health LLC in San Diego, CA is seeking a Customer Service Coordinator to ensure smooth operation of the department by providing essential clerical and administrative support.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently, with schedule Monday through Friday, 9 am PDT - 5:30 pm PDT. The position requires adherence to HIPAA and confidentiality standards.

Qualifications

• High school diploma required.
• 1+ years administrative/clerical experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of HIPAA, confidentiality and compliance policies.
• Experience handling written communication with internal and external customers.
• Availability during Pacific Time business hours.
• Knowledge of Salesforce.com preferred.

Responsibilities

• Assist Customer Service Leadership with administrative duties to ensure efficient workflows.
• File documents electronically on customer and patient accounts to maintain records.
• Monitor and distribute cases, faxes, voicemails, and emails to meet SLAs.
• Enter and update customer account information in LIS, CRM, and other platforms; conduct case management.
• Process UPS and FedEx pick-up requests, supply orders, report redactions, and fax verifications.
• Support monthly Order Entry Verification per SOP.
• Adhere to HIPAA, confidentiality, and compliance policies.
• Other duties as assigned by Customer Service Leadership.
• Maintain regular and reliable attendance.

Skills

Administrative support

HIPAA compliance

Written communication

Education

High school diploma

Tools

Salesforce.com

Job description

Millennium Health LLC in San Diego, CA is seeking a Customer Service Coordinator to ensure smooth operation of the department by providing essential clerical and administrative support.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently, with schedule Monday through Friday, 9 am PDT - 5:30 pm PDT. The position requires adherence to HIPAA and confidentiality standards.