Customer Service Coordinator

Millennium Health; San Diego (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability 보험

401(k) with Company Match

Paid Time off and Holidays

Tuition Assistance

Behavioral and Health Care Resources

Job summary

Millennium Health LLC in San Diego, CA is seeking a Customer Service Coordinator to ensure smooth operation of the department by providing essential clerical and administrative support.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently, with schedule Monday through Friday, 9 am PDT - 5:30 pm PDT. The position requires adherence to HIPAA and confidentiality standards.

Qualifications

• High school diploma required.
• 1+ years administrative/clerical experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of HIPAA, confidentiality and compliance policies.
• Experience handling written communication with internal and external customers.
• Availability during Pacific Time business hours.
• Knowledge of Salesforce.com preferred.

Responsibilities

• Assist Customer Service Leadership with administrative duties to ensure efficient workflows.
• File documents electronically on customer and patient accounts to maintain records.
• Monitor and distribute cases, faxes, voicemails, and emails to meet SLAs.
• Enter and update customer account information in LIS, CRM, and other platforms; conduct case management.
• Process UPS and FedEx pick-up requests, supply orders, report redactions, and fax verifications.
• Support monthly Order Entry Verification per SOP.
• Adhere to HIPAA, confidentiality, and compliance policies.
• Other duties as assigned by Customer Service Leadership.
• Maintain regular and reliable attendance.

Skills

Administrative support

HIPAA compliance

Written communication

Education

High school diploma

Tools

Salesforce.com

Job description

Description

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

Description

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

Schedule: Monday through Friday, 9 am PDT -5:30 pm PDT.

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
• Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
• Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure.
• Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance

Requirements

• High school diploma, minimum requirement
• 1+ years general administrative/clerical experience
• Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards
• Experience handling written communication with internal and external customers
• Availability during Pacific Time business hours
• Knowledge of Salesforce.com preferred

Benefits

• Medical, Dental, Vision, Disability Insurance
• 401(k) with Company Match
• Paid Time off and Holidays
• Tuition Assistance
• Behavioral and Health Care Resources

Potential Hiring Range

• Annual salary: $17-$19per hour