Healthcare Customer Support Specialist

Labcorp; Itasca (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Labcorp, a global leader in laboratory services, seeks an on-site Customer Service Representative to join our Itasca, IL team. You will act as liaison between Labcorp, customers and patients, handle inbound/outbound calls, and provide information per protocol.

The role requires a High School Diploma or GED and customer service experience; preferred associate's degree, healthcare exposure, and Spanish bilingual ability. Schedule Mon-Fri 11:00am-7:30pm with rotating holidays; benefits included.

Qualifications

• High School Diploma or GED required.
• 3 months or more of customer service experience.

Responsibilities

• Act as liaison between Labcorp, the customer base and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Education

High School Diploma or GED

Tools

Salesforce.com

Laboratory Information Systems

Job description

Labcorp, a global leader in laboratory services, seeks an on-site Customer Service Representative to join our Itasca, IL team. You will act as liaison between Labcorp, customers and patients, handle inbound/outbound calls, and provide information per protocol.

The role requires a High School Diploma or GED and customer service experience; preferred associate's degree, healthcare exposure, and Spanish bilingual ability. Schedule Mon-Fri 11:00am-7:30pm with rotating holidays; benefits included.