Healthcare Customer Care Specialist – Patient Billing

Tenet Healthcare Corporation; Oregon; Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Holidays

Health savings accounts

Employee assistance

Job summary

Tenet Healthcare Corporation, in conjunction with Conifer Health within the Tenet family, seeks a customer service representative to handle inbound calls related to patient accounting. Occasional outbound follow ups on outstanding AR accounts may occur in low-volume periods.

Responsibilities include resolving caller questions with a service-oriented approach, maintaining a calm, professional tone, and following established procedures to ensure first-contact resolution where possible.

Qualifications

• High school education or the equivalent.
• 1 - 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Responsibilities

• Answer inbound customer service calls and some outbound follow ups, timely and professional.
• Identify caller issues, resolve with first-call resolution where possible, and escalate when needed.
• Other duties as assigned.

Skills

Customer service

Problem solving

Active listening

English fluency

De-escalation

Education

High school diploma or equivalent

Job description

Tenet Healthcare Corporation, in conjunction with Conifer Health within the Tenet family, seeks a customer service representative to handle inbound calls related to patient accounting. Occasional outbound follow ups on outstanding AR accounts may occur in low-volume periods.

Responsibilities include resolving caller questions with a service-oriented approach, maintaining a calm, professional tone, and following established procedures to ensure first-contact resolution where possible.