Healthcare Call Center Specialist - Patient Billing

Tenet Healthcare Corporation; Oregon; Hybrid; USD 20,000 - 30,000; Full time

Job summary

Conifer Health is seeking a Customer Service Representative to support the Call Center for physician billing across multiple clients. You will handle a high volume of calls with a focus on accuracy and patient satisfaction.

The role requires a High School diploma, at least one year in medical customer service, and proficiency with Outlook, Excel, and Word; prior experience with GE Centricity or EPIC is a plus. You must adhere to HIPAA and privacy standards in a hospital and office environment.

Qualifications

• High School degree or equivalent required.
• At least 1 year experience in a medical customer service role preferred.
• Previous experience in a call center environment preferred.
• Proficiency in Microsoft Outlook, Excel and Word required.
• Previous experience with medical billing systems GE Centricity or EPIC a plus.

Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction.
• Follow-up on all issues not resolved during conversation with patient/guarantor.
• Ability to complete other related customer service duties as assigned.

Skills

Customer service

HIPAA compliance

Professionalism

Confidentiality

Education

High School degree

Tools

Microsoft Outlook

Excel

Word

GE Centricity / EPIC

Job description

Conifer Health is seeking a Customer Service Representative to support the Call Center for physician billing across multiple clients. You will handle a high volume of calls with a focus on accuracy and patient satisfaction.

The role requires a High School diploma, at least one year in medical customer service, and proficiency with Outlook, Excel, and Word; prior experience with GE Centricity or EPIC is a plus. You must adhere to HIPAA and privacy standards in a hospital and office environment.