Healthcare Customer Care Specialist — Growth & Training

SuperCare Health; Rancho Cordova (CA); Hybrid; USD 23,419 - 36,162; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Job summary

SuperCare Health is hiring for a position focused on improving lives through chronic care solutions. This role requires excellent customer service skills and knowledge of medical supplies. Responsibilities include managing orders, verifying insurance coverage, and maintaining patient communications. Ideal candidates will have experience in healthcare or medical supply, attention to detail, and strong organizational skills. The position offers training, health benefits, and growth opportunities.

Qualifications

• Experience working with a medical supply company is crucial.
• Knowledge of medical diagnoses and terminology is required.
• Excellent customer service skill is essential.

Responsibilities

• Answer incoming phone calls and faxes for order management.
• Maintain communication with patients and referral sources.
• Process customer orders and verify eligibility with insurance.

Skills

Excellent customer service skills

Detail oriented

Fundamental computer skills

Bilingual Spanish

Education

Experience with medical supply company

Knowledge of diagnosis and medical terminology

Experience in healthcare, medical and/or HME industry

Previous management/supervisor or lead experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

SuperCare Health is hiring for a position focused on improving lives through chronic care solutions. This role requires excellent customer service skills and knowledge of medical supplies. Responsibilities include managing orders, verifying insurance coverage, and maintaining patient communications. Ideal candidates will have experience in healthcare or medical supply, attention to detail, and strong organizational skills. The position offers training, health benefits, and growth opportunities.