Customer Care Specialist

Super Care, LLC; Phoenix (AZ); Hybrid; USD 21,000 - 35,000; Full time

Benefits offered by this job

401K

Life Insurance

Paid Time Off

Sick Time

Employee Discount

Paid Training

Holidays

Job summary

SuperCare Health in Phoenix, AZ seeks a Customer Care Specialist for a hybrid role (1-2 days in office). The position handles orders for durable medical equipment, verifies insurance, and assists patients and referral sources, ensuring accurate data entry and timely processing.

Salary ranges from $15.30 to $25.52 per hour. The role emphasizes strong customer service, attention to detail, and collaboration with a broad team to meet monthly goals.

Qualifications

• Experience with Medical Supply Company
• Knowledge of diagnosis and medical terminology
• Detail oriented
• Strong organizational skills
• Be able to work on multiple tasks. Plan and prioritize activities to achieve results and meet deadlines

Responsibilities

• Answers incoming calls and faxes, takes orders for durable medical equipment and supplies
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Serves walk-in customers as needed
• Enters data for new or existing orders accurately in the system
• Processes orders for shipping or dispatching to technicians or deliveries
• Verifies medical necessity with physicians and checks eligibility with insurers
• Informs patients of copays, deductibles, and payment responsibilities
• Attends departmental and company meetings and adheres to policies

Skills

Customer service

Attention to detail

Strong organizational skills

Multi-tasking

Plan and prioritize

Tools

Microsoft Word

Outlook

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Specialist

Full Time Phoenix, AZ, US

Salary Range: $15.30 To $25.52 Hourly

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Please note: This is a Hybrid role: 1-2 days in office

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understand and adheres to all of SuperCare Health company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times

Education and or Work Experience Requirements:

• Experience with Medical Supply Company
• Knowledge of diagnosis and Medical terminology
• Detail oriented
• Previous Management/Supervisor or Lead experience
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Experience in healthcare, medical and/or HME industry (preferred)
• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
• Strong organizational skills and detail oriented
• Medical
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
• Paid Training
• Paid Time Off
• Sick Time
• Employee Referral Reward Program
• Employee Discount Program
• Compensation dependent on experience & qualifications with a range of:
  • CCS 1 $15.30-$23.63
  • CCS 2 $16.20-$25.52

What SuperCare Health is About

'SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

Company Business Hours - 8:30 AM – 5:30 PM PST