Healthcare Customer Care & Orders Specialist

Lincare-085e31c; Hermon (ME); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare in Hermon, ME is seeking a customer service representative to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction.

You will handle inbound and outbound calls, document calls in the computerized record keeping system, enter customer orders, verify and update demographic information, and assist in training colleagues while promoting accurate dispensing and quality care.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Read and analyze documents

Effective communication

Training coworkers

Calculate figures and doses

Follow instructions

Education

High School Diploma or GED

Computer entry

Licensing requirements (location)

Job description

Lincare in Hermon, ME is seeking a customer service representative to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction.

You will handle inbound and outbound calls, document calls in the computerized record keeping system, enter customer orders, verify and update demographic information, and assist in training colleagues while promoting accurate dispensing and quality care.