Healthcare Customer Support & Orders Specialist

Lincare-085e31cd; Roseburg (OR); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid Time Off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

Lincare is hiring a customer service professional in Oregon. You will communicate with customers, answer questions, verify orders and update records, while ensuring compliance with physician directions. The role involves data entry, handling product/service inquiries, and contributing to training and process improvements.

The position emphasizes accuracy, empathy, and adherence to regulatory standards. High school diploma or GED and basic computer entry skills are required, with benefits and

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Effective communication

Document analysis

Training others

Numerical calculation

Oral and written comprehension

Education

High School Diploma / GED

Tools

Computer entry

Job description

Lincare is hiring a customer service professional in Oregon. You will communicate with customers, answer questions, verify orders and update records, while ensuring compliance with physician directions. The role involves data entry, handling product/service inquiries, and contributing to training and process improvements.

The position emphasizes accuracy, empathy, and adherence to regulatory standards. High school diploma or GED and basic computer entry skills are required, with benefits and